Refund policy

Refund Policy

Please read this policy before you order. By placing an order, you agree to it. Questions can be sent to adventracer@outlook.com.

All sales are final All orders, including pre-orders, are final once placed. We do not accept cancellations, and we do not offer refunds, returns or exchanges for change of mind, including if you no longer want the calendar, ordered by mistake, or found it cheaper elsewhere. Please check your order carefully before you pay.

Refunds are only given for damaged items The only orders eligible for a replacement or refund are calendars that arrive damaged, faulty or incorrect, as set out below.

Damaged, faulty, wrong or missing items If your calendar arrives damaged, faulty, not what you ordered, or with items missing, you must email adventracer@outlook.com within 48 hours of delivery. Your email must include your order number and clear photos of the problem, the calendar and the outer packaging. Claims made after 48 hours or without photos will not be accepted.

Once we confirm the issue, we will choose the most suitable fix: a replacement of the affected item, a replacement calendar, or a refund for the affected item. Do not send anything back unless we ask you to. Items returned without our approval will not be refunded.

Lost parcels We are not responsible for parcels once tracking shows them as delivered. If your tracking shows delivered but you cannot find your parcel, please check with neighbours, your building manager and your local post office. We can only investigate a lost parcel when tracking shows no movement for 30 days, and a replacement or refund is only issued once the carrier confirms the parcel is lost.

Incorrect addresses and refused parcels We are not responsible for orders sent to an incorrect or incomplete address entered at checkout. Parcels returned to us because of an incorrect address, a failed delivery, or because customs or import charges were refused can be reshipped at your cost. We do not refund refused parcels.

How refunds are paid Approved refunds go back to your original payment method within 5 to 10 business days. Shipping costs are not refundable.

Disputes and chargebacks Please contact us at adventracer@outlook.com before opening a dispute or chargeback with your bank. We respond to every email and most problems are solved quickly. Opening a chargeback without contacting us first may delay any resolution, and we will provide our full order, tracking and delivery records to your bank.